Format of Presenting the Findings

Levels of Analysis

1. Enterprise (Saladino's role in the supply chain)

2. Department (eg: Fleet Operations)

3. Business Process (eg: Drive to Customer)

4. Key Performance Indicator (eg: Fuel Consumption Rate)

5. Metric (eg: Average number of gallons of fuel consumed per month)

Current: *___ Target: ___

drill down variables:

• ______
• ______
• ______

* Due to the busy schedules of managers and the limited time available to interview them, the number of metrics about which information is currently available is most likely greater than the number conveyed in this report.

Statement of Quality Metrics ....... negatively!

Positively: Customer delivery accuracy rate is 95% ==> Good news ==> Complacency

Negatively: Customer delivery inaccuracy rate is 5% ==> Bad news ==> Humility