Sources of Information

A. Interviews

Individuals interviewed

• Chief Executive Officer
• Chief Information Officer
• Senior Systems Analyst
• Director of Quality Assurance
• Director of Fleet Operations
• Customer Service Manager
• Director of Purchasing
• Distribution Center General Manager
• VP of Marketing and Purchasing
• Inventory Control Manager
• Director of Transportation
• VP of Operations
• Director of HR
• Director of Logistics
• Director of Accounting

Interview questions asked:

• What is the function/purpose of your department?
• What are the most important business processes performed by your department?
• What are the performance indicators by which you currently measure how well your department is performing? For each,
  • what is the current level of performance?
  • what is the target level of performance?
• What are the performance indicators by which you would like to measure how well your department is performing?

B. Literature

• Academic
  • Journals (eg: "Supply Chain Management")
  • Books (eg: "Supply Chain Strategy", Edward Frazelle, McGraw Hill, 2002)
• Trade
  • Trade Magazines (eg: DC Velocity)
  • Association Websites (eg: The International Foodservice Distributors Association )