4. Future

Possible areas of continuation of the project in the future:

1. Focusing on strategic KPI

From the big picture to the short list. Determine the 5-7 KPI that play the most significant role in the profitability of S, and determine for each:

• exact formulation of metric
• the elements by which it is to be drilled down
• the required data to be collected
• the required process to produce the result
• the current level of performance
• the meaningful target associated with it

2. Performing competitive analysis

Interviewing the customers of S's competitors to determine:

• what factors led them to do business with those companies
• how satisfied they are doing business with those companies (critical success factors)
• what it takes for S to win over their business

3. Company-wide educational/cultural retreat

Teaching department managers the why/what/how of formulating realistic, workable KPI. This is preferable to one-on-one interaction in that:

• participants will interact and learn from one another
• there will be more time to interact with participants (several hours, not just 45 minutes)
• duplication will be avoided (repeating the same point to many people)
• there will be less distraction and interruption in a retreat environment than on the job
• cross-departmental impacts will come out more explicitly and accurately

4. ______________________________________________

5. ______________________________________________