In-Class Assignment: What Fact Finding Method To Use?

What fact finding method is appropriate for each of the following situations?

1. How do you feel about the existing order processing system?

 

2. Is your level of satisfaction with the existing order processing system very high, high, medium, low, or very low?

 

3. What monthly sales reports would you like the new system to produce?

 

4. What steps are employees supposed to follow in processing a customer order?

 

5. What percentage of orders received from customers contain mistakes?

 

6. How are orders processed?

 

7. Would you like all the steps required for processing an order in the new system to be contained in one screen, two screens, or three screens?

 

8. Is this the kind of monthly sales report you want the new system to produce?

 

9. Is the new system able to meet its goal of handling a large number of orders per day without creating bottlenecks and breaking down?