Fact Finding Methods: When To Use Which?

 

 

Subjective

Objective

Existing

Perceived Problems

What we think the problem is.

How bad we think the problem is.

Where we think the problem is.

Use:

  • Interview
  • Questionnaire

Actual Problems

What the problem actually is.

How bad the problem actually is.

Where the problem actually is.

Use:

  • Observation
  • Record Review

Proposed

Stated Requirements

What kind of system we think will address the problem.

Use:

  • Interview
  • Questionnaire

Real Requirements

What kind of system will address the problem.

Use:

  • Prototyping
  • Experimentation