Operations
“If you can't describe what you are doing as a process, you don't know what you're doing.” W. Edwards Deming
“If you can't draw a one-page diagram of what you are doing, you don't know what you're doing.” Sasan Rahmatian
Assignments
Can you draw this diagram in MS Draw?
Sample Process Maps, created by Sasan Rahmatian
City of Fresno: Public Works Department
Fig Garden Rotary Club: The Propose New Member Process
Mapping Service Processes
The Case for Business Process Redesign
Business Process Reengineering/Redesign
Humor