Strategic Information Systems
Assignments
Handouts
Cases
Strategic Information Systems at a German Financial Services Company
Strategic Information Systems Applications, in Hotels, Using the Customer Service Life Cycle Model
Theory
Managing Customer Value: A Keystone In Competitive Strategy
click here if the above link does not work
Collaborative Management: The Future Of The Competitive Environment
click here if the above link does not work
On Star - Development of the business model
How Strategic Are Strategic Information Systems?
Exploring Customer Perceived Value in a Technology Intensive Service Innovation
Understanding Customer Experience
Understanding What Customers Value
Customer Value Propositions
Videos
Applications