Management Reporting Systems
Assignment
Handouts
Management Reporting Systems - Lecture Outline
Pluto's Identity Crisis The Four Scales of Measurement .............................
Cases
Sample KPIs - from Cognos Sales Analysis
Wells Fargo
Is California doing OK? What are the indicators?
Travel Management Sample Reports
Shows the purpose of each report, questions answered by it, data elements used in it, and a sample report
Resort Management Sample Reports
Shows sales information drilled down in terms of 9 different variables
P & G
Business Intelligence at Continental Airlines
Data Warehousing at Clovis Unified
Theory
Using Measurment to Boost your Unit's Performance
Performance Indicators in Higher Education
The selection and structure of the performance indicators used in higher education shape what issues we think about and how we think about them.
Competing on Analytics
Enterprise Reporting Best Practices
Dashboard Development and Deployment
Applications
Would you hire professional meditators to reduce crime in your city?!
The Police Department vs. the Fire Department: Why do they report inconsistent arson statistics?
Is your doctor holding out on you?
Who are these anonymous reviewers in Amazon.com?!
pluots: PLUms or apricOTS? Why it matters relative to assessments levied by the state government?
Heisenberg Uncertainty Principle - applied to journalism
How accurate is the way we measure inflation?
Can you measure how well the person on phone is listening to you?
The Logic of Profit: know what your critical number is -- and how to use it.
Polls for everything and anything can "prove" everything and anything
Three Strikes - Difficulties in measuring its impact a decade later
Can you measure truck driver fatigue? Automatically?!
Can you measure the performance of a governing board?
