MIS @ CSUF
What is MIS and why study it?
Testable Retainables |
The Systems Approach
Testable Retainables |
Assignment: I am quitting, Boss!
I. The Basic Concept of Systems
- the 3 triangles
- what is a desk?
- The Magic of Systems Thinking
- A Systems Approach to Business
- In-Class Exercise: Organizations as Systems
- A video of Cisco's version of the systems approach: Teamwork
II. Structure: How transparent is the working of the system?
- Programmed vs. non-programmed decisions
- The Three Ways of Doing Anything - Randomly, Intuitively, Systematically
- In-Class Exercise: How Many?
- Calculation vs. Computation
- Success and Failure in the Chinese Fast Food Industry: It's all about ...
- Standardization gone too far?!
III. Control: The system does not always work; the parts don’t accomplish the intended purpose.
IV. The Hierarchy of Objectives: The “purpose” of the system can be defined in various ways on various levels
- In-Class Exercise: Am I Blind?
- The Hierarchy of Objectives Template
- Why Decisions Fail: The Hierarchy of Objectives at Ford
- Effectiveness vs. Efficiency
The Systems Approach, applied to "I am quitting, boss
The Systems Approach General Diagram
Information Systems
Testable Retainables |
Assignment: The Anatomy of Information Systems
I. Information
II. The Anatomy of Information Systems Solution ==> in BlackBoard
Strategic Information Systems
Database Management Systems
Assignment: Separating Apples from Oranges
Database Handouts (only pages 10-14 of this document)
Management Reporting Systems
Assignment: Coping with Shrinkage
Decision Support Systems/Data Mining
Assignment: Hybrid Car Payoff (docx)
Assignment: Hybrid Car Payoff (pdf)
Knowledge-Based Systems
Assignment: Blinking Printer Lights (docx)
Assignment: Blinking Printer Lights (pdf)
Expert Systems
Assignment: Investment Expert (docx)
Assignment: Investment Expert (pdf)
Expert Systems Handouts (docx)
Expert Systems Handouts (pdf)
Business Process Mapping
Assignment: Reverse Process Mapping (docx)
Assignment: Reverse Process Mapping (pdf)
A brief introduction to process mapping
Example from City of Fresno Public Works:
Fig Garden Rotary Club: The Propose New Member Process
Saladino's
Humor:
Business Process Re-Engineering
Assignment: Ford vs. Mazda (docx)
Assignment: Ford vs. Mazda (pdf)
Automation/Robotics
Reading: Automation Design (relevant segments highlighted)
Making Automation Work
Today’s automated systems provide enormous safety and convenience.
However, when glitches, problems, or breakdowns occur, the results can be catastrophic.
Humor
What if an automated door lets a deer inside the Target Store?
Transaction Processing Systems
Reading: Transaction Processing Systems (relevant segments highlighted)
Do you track your bad customers?
Integrated Systems
Assignment: Piccoli Ch. 3 Case Study: Hilton Hotels CRM OnQ
Assignment: Watch http://www.youtube.com/watch?v=LkL17lqMq90 one or more times. Then, based on the contents of this video, draw a diagram (of any type, as long as it is comprehensible) showing the flow of material and information into the factory, within the factory and out of the factory, all leading to the fulfillment of a customer order. Feel free to use pen/pencil to hand draw the diagram if that makes it easier for you. It is doubtful that your very first version will work. So, in all likelihood, you may have to treat that first version only as a draft and keep producing better versions until you strike the right balance between readability and comprehensiveness.
Assignment: FoxMeyer
Comparing and contrasting ERP, CRM, SCM
CRM
ERP
SCM
E-Business - The Technical Side
Assignment: Defining Internet Concepts
E-Business - The Managerial Side
Assignments: Piccoli Textbook,
Systems Development: The Life Cycle
Assignment: Piccoli Textbook, Chapters 10 & 11 Case Study: Mod Meters
Readings:
Piccoli, Chapter 6
Systems Development: Alternative Approaches
Assignments: Piccoli Textbook,
